Complaints Procedure

Any request or complaint relating to the Home should in the first instance be made to the Matron/Manager or the Service Provider who will fully investigate the complaint. In the event that the complaint or request cannot be satisfactorily dealt with in this manner the matter may be referred to the Registration Authority.Complaints will be responded to within 28 days.

Commission for Social Care Inspection (West Sussex)

4th Floor,

Overline House,

Blechynden, Terrace,

Southampton,

Hampshire,

SO15 1GW

Telephone 023 8082 1300

In the event that it is felt that a complaint has been unfairly dealt with by the Registration Authority, & you have suffered injustice caused by their maladministration, you may ask the local “Ombudsman” to investigate.

The “Ombudsman” dealing with this area can be contacted at:

21, Queen Anne’s Gate,

London,

SW1 H9BU

Telephone 0207 2160016